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IT Support Engineer

Role description

  • Type of contract: Full-time

  • Place of work: Ho Chi Minh City, Vietnam

As a IT Support Engineer, you will be responsible for maintaining the stability and efficiency of our internal IT environment. You will provide high-level technical support to end-users, manage cloud-based systems (Microsoft 365/Azure), and oversee hardware and network infrastructure. The ideal candidate is a proactive problem-solver with strong technical depth across multiple operating systems and a commitment to maintaining high security standards

Your future role

1. Cloud & System Administration

  • Microsoft 365 & Azure: Support and maintain Microsoft Azure, Office 365 environments, MFA/SSO.
  • Identity Management: Support to manage IDM and Active Directory (AD) user accounts, groups, and permissions

2. Modern Management & Deployment

  • Endpoint Management: Configure and support Microsoft Intune and Autopilot for automated provisioning across Windows and macOS devices
  • Multi-OS Support: Provide expert-level troubleshooting for a diverse environment including Windows, Windows Server, macOS, and Linux (Ubuntu)

3. Hardware & Technical Support

  • End-User Support: Prepare IT equipment for new employees and ensure all tools are ready before their onboarding. Install and upgrade computer hardware, software, and peripheral devices (e.g., printers, scanners).
  • Remote Diagnostics: Utilize remote desktop tools and diagnostic software to identify, troubleshoot, and resolve technical issues efficiently
  • Asset Management: Maintain an inventory of hardware and software licenses

4. Network & Infrastructure

  • Connectivity: Troubleshoot Wireless, LAN/WAN issues, ensuring stable network connectivity for all staff
  • Office Equipment: Manage and maintain office infrastructure, ensuring all systems operate smoothly, including PCs, printers, internet connectivity, meeting rooms, and related equipment.

5. SLA & Documentation Focus

Maintaining a comprehensive Knowledge Base (KB) and ensuring all tickets are resolved within agreed Service Level Agreements (SLAs)

 

6. Vendor Management:

Liaising with third-party vendors for hardware repairs and internet service issues

These are essential for succeeding in the role:

  • Experience: 3-5 years of experience in IT Helpdesk or System Administration
  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Proficiency in Azure AD / Entra ID and Microsoft 365 administration
  • Experience with Intune (MDM/MAM) and Windows Autopilot
  • Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Experience supporting Windows, macOS, and Linux environments
  • Excellent communication skills in English (both written and verbal
  • Strong analytical and problem-solving mindset

  • Ability to work independently and collaborate within a team under high-pressure situations

    Nice to have

  • Microsoft 365 Certified, CCNA, Endpoint Administrator Associate or CompTIA Network+/Security+
  • ITIL Foundation
  • Knowledge of ISO 27001 standards
  • Scripting & Automation: PowerShell or Bash scripting for automating repetitive tasks (like user onboarding)

Join EmbedIT family and enjoy

  • 20+ years of engineering expertise delivering large-scale IT transformation and fintech solutions.
  • Impact platforms used by 140M+ users across Europe and Asia.
  • Join a 500+ global engineering community working across 8 time zones.
  • Build and scale modern systems with 2700+ services running on Kubernetes and cloud-native architectures.
  • Work in a truly international environment, collaborating with teams across Czech Republic and APAC.
  • Hybrid and flexible working setup that supports work-life balance.
  • Competitive compensation package including base salary, allowances, 13th-month salary, and performance bonuses.
  • Premium healthcare insurance, 24/7 accident coverage, and annual health checkups.
  • Extra perks including meal allowance, phone allowance, company laptop, and parking support.

Apply Now

About EmbedIT and how you fit in

Our company is a dynamic fusion of innovation, skill, and vision, dedicated to transforming industries through technology. In this landscape, your unique talents and perspective are the keys to our collective success, contributing to groundbreaking solutions and strategies. Here, you're not just a part of the team; you're a vital contributor to a journey of continuous improvement and exceptional results. Join us, and let's shape the future together, where your growth is an integral part of our shared story.

What do we expect?

  • Strong technical proficiency and problem-solving skills

  • Commitment to quality and attention to detail

  • Proactive attitude and the ability to take initiative

  • Excellent communication and teamwork capabilities

  • Adaptability to rapidly changing environments

  • A customer-focused approach to solutions

  • Continuous learning and self-improvement mindset

  • Ability to manage time effectively and meet deadlines

Who are we looking for?

  • Innovative problem-solvers with a passion for technology

  • Team players dedicated to collaborative success

  • Individuals with a continuous learning and growth mindset

  • Detail-oriented professionals with a focus on excellence

  • Adaptable personalities ready to thrive in a dynamic environment

By exploring our careers pages, you'll gain insights into our operational style, core values, and the benefits we offer, painting a comprehensive picture of life at our company.

Our benefits

Our benefits are designed to help you go further in multiple aspects of your life, recognising and rewarding you for the value you bring to EmbedIT and our clients.

Time off

Everyone is entitled to 5 weeks of paid holiday per year.  Plus up to 5 days of personal time off for personal illness or illness of immediate family member.

Meal contribution

While you’re at work, we make your meals more affordable. Of the meals you buy at any of our office locations, EmbedIT pays 55% of what you spend.

Flexible work

Our core working hours are from 9:00 to 15:00 daily, but how early you start or how late you work, is up to you. Our hybrid setup includes the option of working from your home.

Pension Insurance or Long-term Investment product

Everyone is entitled to a pension insurance allowance of CZK 2,000 per month.

Health & Care

Our people have access to premium healthcare or a 500 CZK monthly allowance for health activities and relaxation – whatever works best for them!

Recharge by PPF

We reward your loyalty with Recharge: one extra month of leave for every five years worked.

Discount programmes

We have negotiated savings on your behalf at O2, Air Bank, Makro, Home Credit and other vendors.

Personal growth

Professional growth is an essential part of our work—we actively support skill development, hands-on experience, and participation in exciting projects..

Other cool things you can expect

Annual all staff parties, fun teambuildings, sport events and our Fail Forward sessions – where we openly share lessons learned from projects to foster growth and innovation.

Our hiring process

Expect a concise hiring process focused on evaluating your fit through an application review, a skills interview, and a culture fit discussion. Our goal is to ensure clarity and feedback throughout.

Here’s what you
can expect

1/

Application

Start by submitting your application through our online portal. Make sure to showcase your skills, experiences, and enthusiasm for the position.

2/

Screening

Our recruitment team will carefully review your application to assess your qualifications and alignment with the role.  If you meet the criteria, we will reach out to schedule an initial screening call or interview.

3/

Interviews

During the interview stage, you’ll have the opportunity to showcase your capabilities and learn more about EmbedIT’s culture and expectations.  Depending on the position, you may participate in multiple rounds of interviews with various team members and stakeholders.

4/

Assessments

For certain roles, we may conduct assessments or technical tests to evaluate your skills and suitability for the position.  The assessments help us ensure a good fit between your abilities and the requirements of the role.

5/

Offer

If you successfully complete the interview and assessment stages, we’ll extend a job offer to you.  This offer will include details about compensation, benefits and other pertinent information.

6/

Onboarding

Once you accept our offer, we’ll guide you through our onboarding process which includes orientation sessions, training and introductions to your team and key stakeholders,  and assign you a “buddy” to help get you settled.  We want to ensure that you feel welcome and prepared as you begin your journey at EmbedIT.

Apply for this position

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