Channel Transformation

Globally, over a quarter of the population has purchased something online, while in countries like the UK and US, the figure is at 80%. It’s why cross-channel service delivery is essential for every business. With significant experience across a wide variety of channels and technology, even in very complex operating environments, we can help you to engage your customers and your staff with a wide range of digital solutions that are effective and easy to use. 

Omnichannel

With so many channels and constantly varying customer preferences, it can be hard to meet customer expectations.

Our unique omnichannel approach delivers truly integrated user experiences across all your channels. Work across digital and assisted channels – proactively switching from digital to live if the customer needs it, or vice versa. Integrate with your core systems to create end-to-end customer journeys, including your customer data platform to provide relevant and tailored offers, and more.

With a heritage of delivering solutions for extremely large call and contact centres and deep relationships with leading technology providers in this space (including Genesys and SAS) our experts are ready to help.

Mobile applications

Mobile device ownership continues to grow, with more people now choosing to access services from their phone or tablet.

Our expert team brings experience gained designing mobile apps for large companies operating in highly regulated industries, including a consumer finance app in Asia that has been downloaded more than 16 million times. We manage the whole process for you, from research and design through to development and rollout (including backend/frontend design and user experience/UX).

We use well-known and reliable development toolkits, to ensure your apps will work in all the major ecosystems, including Android and Apple, and we can quickly build you a working demo. Our apps seamlessly migrate to web environments. And we leverage cloud-based architectures so your apps can effortlessly scale as you do. 

Web applications

As the number of service delivery channels increases, so does the complexity of maintaining applications across different systems.

We help you to simplify the management of your digital services with the ability to create complex multi-platform applications designed to work in a web browser. With a rich user interface and user experience, your customers will get the same interface and experience wherever they access the application, and the same experience as they’ll get in your native mobile apps.

And because it’s all based on a single mobile development platform, backed by cloud-based infrastructure architectures, all your applications, web and mobile, will always be in sync. 

KYC and digital onboarding solutions 

With businesses wanting to create more always-on digital services, we’re here to help you create and deliver the processes that enable end-to-end digital customer signup.

We have extensive global experience with digital onboarding as well as a portfolio of ready-made digital onboarding solutions (eKYC) and components. We use leading-edge biometrics platforms for reliable customer identification, while our Precision DecisioningTM and big data techniques such as machine learning (ML) can deliver robust and scalable, yet flexible, business workflows.

Cloud-based architectures provide a secure, scalable and always-on backend infrastructure. Together, we can help you speed up customer signups, increase application approvals, and reduce manual workload, even in industries with significant compliance requirements.  

Technologies we work with

Java

.NET and C#

Docker

ReactJS

Node.js

Angular

Kafka

Splunk

AWS / Azure

Why EmbedIT
for channel transformation?

Expert Analytics

Our team delivers unparalleled expertise in unraveling data complexities.

Innovative Solutions

We pioneer innovative approaches to transform data into strategy.

Real-time Insights

Experience the power of actionable insights in real-time.

Secure Data

Your data's security and confidentiality are our top priorities.

Custom Integration

We offer tailored solutions that perfectly fit your business needs.

Continuous Support

Depend on our unwavering support throughout your data journey.

Related services

Precision
decisioning
TM

Reduce manual effort and business risk while increasing positive outcomes by defining thresholds to automate decisions within a flexible framework that supports your business today and easily adapts for the future.

Learn more about our forward-thinking Enterprise IT Transformation services.

SOC journey
advisory

Explore our Security Operating Centre (SOC) services journey and benefit from 24/7 continuous security monitoring supported by threat intelligence, vulnerability and threat management, resilience testing, security awareness initiatives and brand protection strategies

Learn more about our Advanced Cyber Security services.

What can we help you achieve?

Choose forward and let's get working