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L2 Application & Infrastructure Support Engineer

Role description

  • Type of contract: Full-time

  • Place of work: Ho Chi Minh City, Vietnam

We are looking for an L2 Application & Infrastructure Support Engineer to join a growing support team responsible for maintaining the stability, reliability, and performance of critical production systems.

This role sits at the intersection of application support and infrastructure operations, acting as the first technical line of defense for incidents while also contributing to system improvements, automation, and operational excellence.

You will work in an international environment, collaborate closely with development, platform, and service desk teams, and play a key role in building and shaping the L2 support capability from the ground up.

Your future role 

  • Act as the L2 point of contact for production incidents, alerts, and service requests, ensuring timely investigation and resolution.
  • Monitor system health using tools such as Prometheus, Grafana, Splunk, or Loki, and proactively identify potential issues.
  • Perform root cause analysis and work with development and platform teams on permanent fixes and improvements.
  • Troubleshoot application and infrastructure issues across Kubernetes, Linux/Windows environments, and load balancer layers.
  • Support deployments, rollbacks, and maintenance activities, including planned work outside business hours when required.
  • Use SQL to investigate data-related issues, validate fixes, and support operational troubleshooting.
  • Participate in on-call rotation and handle critical incidents according to defined SLAs.
  • Contribute to documentation, runbooks, and knowledge sharing to improve operational maturity.

These are essential for succeeding in the role: 

  • Hands-on experience with monitoring tools such as Prometheus, Grafana, Splunk, or Loki.
  • Solid knowledge of Kubernetes, including working with Ingress and load balancer technologies such as Kong.
  • Practical experience with Git and GitLab CI/CD in a production or support environment.
  • Ability to use SQL for troubleshooting and investigating production issues.
  • Working knowledge of Linux and Windows systems, including basic command-line operations.
  • Exposure to database technologies such as Oracle or MySQL, including maintenance or migration support.
  • Familiarity with tools and platforms such as Docker, Helm, Harbor, ArgoCD, Liquibase, or Dbmaintain.
  • Experience or interest in scripting and automation using Bash, Python, or Ansible.
  • Ready to work on 24/7 on-call rotations.
  • Fluent in English (spoken & written).

Join EmbedIT family and enjoy

  • Competitive salary package including base salary & allowances
  • 13th-month salary
  • Performance bonuses
  • Premium healthcare insurance
  • 24/7 accidental insurance
  • Annual health checkup
  • Professional working environment with international projects and talented coworkers.

Apply Now

About EmbedIT and how you fit in

Our company is a dynamic fusion of innovation, skill, and vision, dedicated to transforming industries through technology. In this landscape, your unique talents and perspective are the keys to our collective success, contributing to groundbreaking solutions and strategies. Here, you're not just a part of the team; you're a vital contributor to a journey of continuous improvement and exceptional results. Join us, and let's shape the future together, where your growth is an integral part of our shared story.

What do we expect?

  • Strong technical proficiency and problem-solving skills

  • Commitment to quality and attention to detail

  • Proactive attitude and the ability to take initiative

  • Excellent communication and teamwork capabilities

  • Adaptability to rapidly changing environments

  • A customer-focused approach to solutions

  • Continuous learning and self-improvement mindset

  • Ability to manage time effectively and meet deadlines

Who are we looking for?

  • Innovative problem-solvers with a passion for technology

  • Team players dedicated to collaborative success

  • Individuals with a continuous learning and growth mindset

  • Detail-oriented professionals with a focus on excellence

  • Adaptable personalities ready to thrive in a dynamic environment

By exploring our careers pages, you'll gain insights into our operational style, core values, and the benefits we offer, painting a comprehensive picture of life at our company.

Our benefits

Our benefits are designed to help you go further in multiple aspects of your life, recognising and rewarding you for the value you bring to EmbedIT and our clients.

Time off

Everyone is entitled to 5 weeks of paid holiday per year.  Plus up to 5 days of personal time off for personal illness or illness of immediate family member.

Meal contribution

While you’re at work, we make your meals more affordable. Of the meals you buy at any of our office locations, EmbedIT pays 55% of what you spend.

Flexible work

Our core working hours are from 9:00 to 15:00 daily, but how early you start or how late you work, is up to you. Our hybrid setup includes the option of working from your home.

Pension Insurance or Long-term Investment product

Everyone is entitled to a pension insurance allowance of CZK 2,000 per month.

Health & Care

Our people have access to premium healthcare or a 500 CZK monthly allowance for health activities and relaxation – whatever works best for them!

Recharge by PPF

We reward your loyalty with Recharge: one extra month of leave for every five years worked.

Discount programmes

We have negotiated savings on your behalf at O2, Air Bank, Makro, Home Credit and other vendors.

Personal growth

Professional growth is an essential part of our work—we actively support skill development, hands-on experience, and participation in exciting projects..

Other cool things you can expect

Annual all staff parties, fun teambuildings, sport events and our Fail Forward sessions – where we openly share lessons learned from projects to foster growth and innovation.

Our hiring process

Expect a concise hiring process focused on evaluating your fit through an application review, a skills interview, and a culture fit discussion. Our goal is to ensure clarity and feedback throughout.

Here’s what you
can expect

1/

Application

Start by submitting your application through our online portal. Make sure to showcase your skills, experiences, and enthusiasm for the position.

2/

Screening

Our recruitment team will carefully review your application to assess your qualifications and alignment with the role.  If you meet the criteria, we will reach out to schedule an initial screening call or interview.

3/

Interviews

During the interview stage, you’ll have the opportunity to showcase your capabilities and learn more about EmbedIT’s culture and expectations.  Depending on the position, you may participate in multiple rounds of interviews with various team members and stakeholders.

4/

Assessments

For certain roles, we may conduct assessments or technical tests to evaluate your skills and suitability for the position.  The assessments help us ensure a good fit between your abilities and the requirements of the role.

5/

Offer

If you successfully complete the interview and assessment stages, we’ll extend a job offer to you.  This offer will include details about compensation, benefits and other pertinent information.

6/

Onboarding

Once you accept our offer, we’ll guide you through our onboarding process which includes orientation sessions, training and introductions to your team and key stakeholders,  and assign you a “buddy” to help get you settled.  We want to ensure that you feel welcome and prepared as you begin your journey at EmbedIT.

Apply for this position

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