Role description
Type of contract: Full-time
Place of work: Brno, Czech Republic
We are currently looking to fill the final open spots on our Service Desk. Our goal is to bring the team up to its full capacity to ensure smooth operations, maintain our high standards of service and keep a balanced workload for everyone.
Meet the team
Whether you're looking for your first IT role or ready to switch careers, our Service Desk is the perfect gateway. Join our 24/7 team in Brno and start by supporting core banking systems and TV broadcasting for clients across Europe and Asia. Working in a fast-paced environment on 12-hour rotating shifts (including days, nights, and weekends), you will be the first point of contact for employees and global partners, resolving or escalating technical issues to minimize business disruptions. All you need is a logical, technical mindset and good communication skills—we will teach you the rest and give you a solid foundation for your future IT growth!
Your future role
- 24/7 Support Environment: Work in a rotating shift pattern to provide around-the-clock IT support, ensuring more foresight and less hindsight in keeping our operations running smoothly.
- Single Point of Contact (SPOC): Act as the first line of support for customers, handling their inquiries and ensuring seamless communication and service.
- Issue Logging & First-Line Resolution: Receive, log, and where possible, resolve technical issues using your IT knowledge, problem-solving mindset, and established ITIL workflows.
- Escalation & Coordination: Collaborate with internal IT teams and escalate more complex issues to ensure fast and effective resolution.
- Clear Communication & Status Updates: Keep customers and management informed with regular updates and maintain transparent, trust-based communication throughout the support process.
- Process Improvement & Knowledge Sharing: Actively contribute to our Knowledge Base and help us identify routine tasks that can be optimized or automated.
What you'll bring
- Customer Service Mindset: Previous experience in customer service is a big plus – it helps you connect with customers and provide a smooth, professional support experience.
- Passion for IT & Tech: Experience or training in IT is an advantage, but not a strict must. What matters most is your eagerness to learn, understand new systems, and adapt to modern tools – we’ll support your development along the way.
- Language Skills: You’re fluent in English and Czech or Slovak, enabling you to communicate clearly and confidently with users and teammates across the globe.
- Analytical Thinking & Problem Solving: You listen actively, ask smart questions, and connect the dots. You don't just want to close a ticket; you want to quickly diagnose the root cause and find the right solution.
Join EmbedIT family and enjoy
- Motivating yearly bonus
- 5 weeks of paid vacation
- 5 days of Personal time off
- Meal allowances
- Contribution to the pension scheme or DIP - Long-Term Investment Product
- Access to premium healthcare or a monthly allowance for health activities and relaxation
- Relax room & games room
- Possible internal growth
Loyalty and referral bonuses
About EmbedIT and how you fit in
Our company is a dynamic fusion of innovation, skill, and vision, dedicated to transforming industries through technology. In this landscape, your unique talents and perspective are the keys to our collective success, contributing to groundbreaking solutions and strategies. Here, you're not just a part of the team; you're a vital contributor to a journey of continuous improvement and exceptional results. Join us, and let's shape the future together, where your growth is an integral part of our shared story.
What do we expect?
Strong technical proficiency and problem-solving skills
Commitment to quality and attention to detail
Proactive attitude and the ability to take initiative
Excellent communication and teamwork capabilities
Adaptability to rapidly changing environments
A customer-focused approach to solutions
Continuous learning and self-improvement mindset
Ability to manage time effectively and meet deadlines
Who are we looking for?
Innovative problem-solvers with a passion for technology
Team players dedicated to collaborative success
Individuals with a continuous learning and growth mindset
Detail-oriented professionals with a focus on excellence
Adaptable personalities ready to thrive in a dynamic environment
By exploring our careers pages, you'll gain insights into our operational style, core values, and the benefits we offer, painting a comprehensive picture of life at our company.
Our benefits
Our benefits are designed to help you go further in multiple aspects of your life, recognising and rewarding you for the value you bring to EmbedIT and our clients.
Time off
Everyone is entitled to 5 weeks of paid holiday per year. Plus up to 5 days of personal time off for personal illness or illness of immediate family member.
Meal contribution
While you’re at work, we make your meals more affordable. Of the meals you buy at any of our office locations, EmbedIT pays 55% of what you spend.
Flexible work
Our core working hours are from 9:00 to 15:00 daily, but how early you start or how late you work, is up to you. Our hybrid setup includes the option of working from your home.
Pension Insurance or Long-term Investment product
Everyone is entitled to a pension insurance allowance of CZK 2,000 per month.
Health & Care
Our people have access to premium healthcare or a 500 CZK monthly allowance for health activities and relaxation – whatever works best for them!
Recharge by PPF
We reward your loyalty with Recharge: one extra month of leave for every five years worked.
Discount programmes
We have negotiated savings on your behalf at O2, Air Bank, Makro, Home Credit and other vendors.
Personal growth
Professional growth is an essential part of our work—we actively support skill development, hands-on experience, and participation in exciting projects..
Other cool things you can expect
Annual all staff parties, fun teambuildings, sport events and our Fail Forward sessions – where we openly share lessons learned from projects to foster growth and innovation.
Our hiring process
Expect a concise hiring process focused on evaluating your fit through an application review, a skills interview, and a culture fit discussion. Our goal is to ensure clarity and feedback throughout.
Here’s what you
can expect
Apply for this position
Let’s talk about the details in person.
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