Yettel Bank Success Story: Digital Transformation with EmbedIT Super App Platform

/ EmbedIT delivered a scalable mobile banking solution and omnichannel backend for Yettel Bank, including a new mobile application, backend omnichannel integration platform, new security platform, new workflow orchestration platform and advanced functionality.

/ Using the Super App Platform, EmbedIT ensured rapid development, high reliability, and state-of-the-art security.

/ The solution improved customer experience, operational efficiency, security, and scalability, with the project delivered on time and within budget.

Location
Czech Republic, Serbia

Expertise
PM & Architecture
Product discovery & analysis
UX/UI design
Front end / back end development
DevOps

Challenge

Yettel Bank (formerly Mobi Banka) faced the challenge of modernising its IT ecosystem to meet the growing demands of its customers. They needed a comprehensive digital transformation to enhance their mobile banking capabilities, streamline backend processes, and ensure scalability and security across their services.

Solution

EmbedIT leveraged its Super App Platform to deliver a robust and scalable mobile banking solution. The project consisted of the following components:

  • New mobile banking solution: Delivery of a user-friendly mobile application.

  • Backend omni-channel integration platform: Standardised integration and streamlined processes on top of the existing core systems, new DMS and external services.

  • Product Catalogue & Calculator: Enhanced product offerings.

  • Security framework and liveness check: New functionality integration.

  • Workflow & Scoring Engine: Improving operational efficiency.

  • Supporting Infrastructure Services: Ensuring reliability and scalability.

The platform’s modular framework and proven processes enabled rapid development and deployment, ensuring high reliability and security.

EmbedIT Super App Platform

A cross-platform solution that accelerates development, ensures security, and allows customizable integration. Key benefits include faster deployment, seamless user experiences, and robust back-end support.

The EmbedIT Super App Platform combines a set of proven, ready-to-use building blocks and predefined processes covering all aspects of frontend and backend software development. This enables us to create secure, high-quality apps that deliver excellent user experiences and real business impact.

  • Cross-platform solution based on Flutter: Seamless user experience across all mobile platforms and browsers

  • Faster development and deployment: Hot reload feature and built-in support for A/B testing

  • Customisable: Meets demanding market, business, and regulatory requirements

  • Robust and reliable: High levels of security and scalability

  • Efficient processes: Predefined and proven for quality and efficiency

Benefits

The transformation resulted in significant business impacts for Yettel Bank:

/ Improved customer experience

The new mobile banking application provided a seamless and engaging user experience, resulting in increased customer satisfaction.

/ Operational efficiency

The integration of back-end systems and deployment of advanced functionality streamlined processes and reduced manual workload.

/ Scalability and reliability

The new system supports 24/7 digital processing, allowing for future growth without sacrificing performance.

/ Delivery on time and on budget

The project was delivered within the planned 1.5 years, demonstrating EmbedIT's ability to handle large, complex projects efficiently.

"Working with EmbedIT has been a transformational experience for Yettel Bank. The EmbedIT team showed fast learning, deep understanding, and an incredible effort to deliver a robust, scalable mobile banking solution. The new app and backend integration have greatly improved our operational efficiency and customer satisfaction. Their ability to deliver quality at speed was truly impressive, and we look forward to continuing our partnership in the future."


Aleksandar Bogdanović
CEO, Yettel.Bank

Conclusion

EmbedIT’s collaboration with Yettel Bank showcases our ability to deliver large, complex projects on budget and on time. Our Super App Platform has proven to be a game-changer, driving significant business impact and setting new standards in mobile banking solutions.

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